Frequently Asked Questions
Everything you need to know about bringing OLOR luxury into your home.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. For custom furniture pieces or larger home decor items, please allow 7-14 business days for specialized handling and delivery.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, bedding and textiles must be unopened, and custom-made furniture is final sale.
Are your products sustainably sourced?
At OLOR, we prioritize ethical craftsmanship. We work with artisans who use sustainable materials, including FSC-certified wood and organic cotton, ensuring your home is both beautiful and eco-conscious.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for larger purchases.
How do I care for my OLOR furniture and textiles?
Each product comes with a specific care guide. Generally, we recommend avoiding direct sunlight for wood pieces and professional cleaning for upholstered items to maintain their premium quality.
Do you offer international shipping?
Yes, OLOR ships to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout based on the dimensions of your selected items.